All Oyuki products have a 12 month warranty. If your product has any issues during this time, we will provide you with a full refund, or an exchange.

You may direct your warranty questions to the place of purchase. Alternatively, if you have a general warranty question please contact us at OYUKI directly via email [email protected]

Please provide detailed images of the issue, your shipping address, along with proof of purchase.

We will cover shipping costs for all warranty returns. We’ll refund the shipping costs as soon as we receive the product.

Disclaimer: Due to the nature of leather products, small variations in color, texture and thickness can occur.