If you receive your Oyuki order, and it doesn’t fit properly, or it is not what you were expecting, we are happy to provide you with a full refund or exchange. You will need to contact us within 30 days of the purchase date, and the product needs to be unused, in the original packaging with tags still intact.
As soon as we receive your return, we will refund your credit card. It can take 7 to 14 days to be visible on your credit card.
Customers are responsible for shipping costs unless the product is faulty or an error has occurred with filling the order, i.e we supplied the wrong product/s.
We are happy to exchange products. If you would like to exchange your unused product (in the original packaging with tags still intact), simply email us at firstname.lastname@example.org. We will need to know what product you’re returning, and which product you’d like to purchase. You can then go ahead and place a new order for your desired item. We will also waive the standard shipping costs*.
*Note: Once we receive your return, your refund for the original product will be processed.
All Oyuki products have a 12 month warranty. If your product has any issues during this time, we will provide you with a full refund, or an exchange. Simply email us at email@example.com and provide us with details of what you purchased, what the fault is, and if you would like a refund or an exchange.
We will cover shipping costs for all warranty returns. We’ll refund the shipping costs as soon as we receive the product.